Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the website www.globalconciergedoctors.com and any associated mobile application or digital platform (collectively, the "Platform"), owned, operated, and maintained by Global Concierge Doctors Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at 7/510, 2nd Floor, Vadakel Building, Bharananganam, Meenachil - 686578, Kottayam, Kerala, India ("Company", "we", "us", or "our").

These Terms must be read in conjunction with our Privacy Policy, which is available on the Platform and is incorporated herein by reference. Together, these Terms and the Privacy Policy constitute the binding agreement between you and the Company ("Agreement").

BY ACCESSING OR USING THE PLATFORM, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DISCONTINUE USE OF THE PLATFORM IMMEDIATELY.

1. Definitions

For the purposes of these Terms, the following expressions shall have the meanings set out below:

"Company" means Global Concierge Doctors Private Limited, incorporated in Kerala, India.

"Platform" means the website www.globalconciergedoctors.com and any associated mobile applications or digital services.

"User" means any individual or legal entity that accesses or uses the Platform, including Registered Users, Non-Registered Users, and Healthcare Practitioners.

"Registered User" means a User who has created an account on the Platform by providing accurate and complete registration information.

"Non-Registered User" means a User who accesses the Platform without creating an account.

"Healthcare Practitioner" or "HCP" means a duly licensed and qualified medical professional listed on the Platform and available for online consultations.

"Services" means the concierge telemedicine, appointment facilitation, specialist opinion coordination, electronic health record access, and related services offered through the Platform.

"Consultation" means an online interaction between a Registered User and an HCP conducted through the Platform.

"Personal Data" has the meaning assigned to it under the Digital Personal Data Protection Act, 2023 ("DPDPA") and any rules or regulations framed thereunder.

"Applicable Law" means all laws, regulations, rules, orders, directions, and guidelines issued by competent authorities in India that are applicable to the Company, the Platform, and the Services.

2. Nature of Services and Important Disclaimers

2.1 Facilitation Platform Only

The Company operates the Platform as a technology-enabled facilitation service. The Company is not a healthcare provider, hospital, clinic, or medical institution. The Company does not employ or engage HCPs as its own medical staff. The relationship between an HCP and a User is independent of the Company.

2.2 Advisory and Informational Nature of Consultations

All Consultations conducted through the Platform are advisory and informational in nature. They are strictly based on the information and documents provided by the User during the session. No Consultation conducted through the Platform shall be construed as:

• a substitute for an in-person physical examination;

• a definitive diagnosis or final medical opinion;

• emergency medical care or crisis intervention;

• a prescription for controlled substances or Schedule H/H1 drugs; or

• a replacement for ongoing treatment by a specialist.

⚠ MEDICAL EMERGENCY NOTICE: The Platform does not provide emergency medical services. If you or any person is experiencing a medical emergency, please immediately call 112 (India's national emergency number) or visit the nearest emergency medical facility. Do not rely on the Platform in any life-threatening situation.

2.3 Geographical Availability

The Services are primarily designed for Users located in India. Users outside India may browse the Platform for informational purposes only. The Company makes no representations regarding the suitability or legality of the Services for use outside India. Users in other jurisdictions are responsible for compliance with their local laws.

3. User Categories and Access Rights

3.1 Registered Users

Upon successful registration, Registered Users are entitled to:

• book online Consultations with HCPs listed on the Platform;

• upload medical records, diagnostic reports, prescriptions, and other health documents for review by HCPs;

• interact with HCPs through secure video conferencing or other communication modes provided by the Platform;

• access specialist opinion services coordinated through the Platform;

• register as a guardian or parent on behalf of a minor child and obtain Consultations for that minor; and

• access all features made available to Registered Users from time to time.

3.2 Non-Registered Users

Non-Registered Users may:

• browse general information and content available on the Platform;

• view HCP profiles; and

• share Platform links via social media or other means.

Non-Registered Users may not book Consultations, upload medical records, or access member-only features of the Platform.

3.3 Healthcare Practitioners

HCPs who have been approved and onboarded by the Company may:

• create and maintain professional profiles including qualifications, specialization, experience, and fees;

• access and review User-uploaded medical records relevant to a booked Consultation;

• conduct Consultations through the Platform's approved communication channels; and

• access administrative and scheduling features designated for HCPs.

HCPs agree to use the Platform exclusively for Consultations approved by the Company and in accordance with the terms of their separate engagement agreement with the Company and all Applicable Law, including the National Medical Commission Act, 2020, Telemedicine Practice Guidelines 2020, and any applicable State Medical Council regulations.

4. Account Registration and Security

4.1 Eligibility

You must be at least 18 years of age to register on the Platform. If you are registering on behalf of a minor, you confirm that you are the parent or lawfully appointed guardian of that minor and that you accept full responsibility for the minor's use of the Platform.

4.2 Registration Obligations

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate at all times. Providing false, misleading, or incomplete information is a material breach of these Terms and may result in immediate account suspension or termination.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials (username, password, OTP, etc.) and for all activities that occur under your account. You must notify the Company immediately at contact@globalconciergedoctors.com if you become aware of any unauthorized access to or use of your account. The Company shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.

5. Permitted Use and Prohibited Conduct

5.1 Permitted Use

You may use the Platform only for lawful purposes and in accordance with these Terms, Applicable Law, and generally accepted standards of medical ethics and professional conduct.

5.2 Prohibited Conduct

You must not:

• use the Platform for any purpose that is unlawful, fraudulent, or harmful to any person;

• impersonate any person or entity, or misrepresent your identity, qualifications, or affiliation;

• upload, transmit, or distribute content that is obscene, defamatory, harassing, abusive, or in violation of any third party's rights;

• upload content that contains viruses, malware, spyware, or any other harmful code;

• attempt to gain unauthorized access to any portion of the Platform, its servers, or systems;

• scrape, crawl, or systematically extract data from the Platform without express written consent;

• use the Platform to solicit other Users for commercial or non-Platform medical services;

• reverse engineer, decompile, or disassemble any software component of the Platform; or

• interfere with or disrupt the integrity or performance of the Platform or its underlying infrastructure.

6. Consultations, Appointments, and Payments

6.1 Booking Appointments

Registered Users may book Consultations with HCPs through the Platform. Consultation availability and fees are displayed on the Platform and are subject to change. Booking an appointment constitutes acceptance of the applicable fee.

6.2 Payment

Fees for Consultations must be paid in advance through the payment gateway(s) integrated into the Platform. All payments are subject to the terms of the applicable payment processor. The Company does not store your payment card details. All fees are inclusive of applicable taxes (including Goods and Services Tax as applicable).

6.3 Cancellation and Rescheduling

Cancellation and rescheduling policies are set out in the Platform's Cancellation Policy, which forms part of these Terms. The Company reserves the right to modify such policies from time to time. In the event of cancellation by the Company or the HCP, a refund will be processed in accordance with the Cancellation Policy.

6.4 No-Show

If you fail to attend a booked Consultation without cancelling within the prescribed notice period, the consultation fee may be forfeited. The Company shall not be liable to reschedule or refund in such circumstances except as expressly provided in the Cancellation Policy.

7. Health Information and Medical Records

7.1 Accuracy of Information

You are responsible for providing accurate, complete, and up-to-date health information and records on the Platform. The quality of the Consultation and any advice rendered by an HCP depends entirely on the information you provide. The Company and HCPs shall not be liable for any consequences arising from incomplete or inaccurate information provided by you.

7.2 Storage and Access

Health information and documents uploaded by you may be stored on third-party electronic medical record (EMR) or cloud systems. By uploading documents to the Platform, you consent to such storage and to access by your treating HCP. The Company applies appropriate technical and organisational safeguards to protect your health data. Please refer to our Privacy Policy for details.

7.3 Compliance with DPDPA 2023

The Company processes your Personal Data, including sensitive personal data such as health information, in accordance with the Digital Personal Data Protection Act, 2023. You have rights in respect of your Personal Data including the right of access, correction, erasure, and grievance redressal. Please refer to our Privacy Policy for full details and to exercise your rights.

8. Intellectual Property Rights

8.1 Ownership

All content on the Platform, including but not limited to text, graphics, logos, images, audio-visual material, user interface design, software code, and databases, is the exclusive property of the Company or its licensors and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, the Information Technology Act, 2000, and other Applicable Laws.

8.2 Restricted Use

No content from the Platform may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way without the prior written consent of the Company, except for personal, non-commercial use as permitted by these Terms.

8.3 User-Generated Content

By uploading or submitting any content to the Platform (excluding personal health records), you grant the Company a non-exclusive, royalty-free, worldwide licence to use, reproduce, and process such content to the extent necessary to provide the Services. You represent and warrant that you own or have the necessary rights to such content.

9. Third-Party Links and Services

The Platform may contain links to third-party websites, applications, or services (including EMR systems, payment gateways, and video conferencing tools). These links are provided for your convenience only. The Company does not endorse, control, or assume any responsibility for the content, privacy practices, or services of any third-party platform. Your use of such third-party services is at your own risk and is governed by the terms and conditions of those services.

10. Limitation of Liability

10.1 No Warranties

THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

10.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO THE COMPANY IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10.3 Exclusion of Consequential Damages

THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR PERSONAL INJURY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.4 HCP Liability

The Company is not liable for the acts, omissions, advice, or conduct of any HCP. The HCP's professional obligations and liability are governed by their own professional standards and applicable medical law in India. The Company does not endorse or guarantee the competence, quality, or appropriateness of any Consultation.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, consultants, agents, and successors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your use of the Platform or Services; (c) any content you upload or transmit through the Platform; (d) your violation of any Applicable Law; or (e) your infringement of any third-party rights.

12. Communications and Notifications

By registering on the Platform, you consent to receive communications from the Company via email, SMS, WhatsApp, or other electronic means for purposes including appointment confirmations, reminders, health tips, platform updates, and promotional content (subject to your communication preferences). You may opt out of promotional communications at any time by contacting us at contact@globalconciergedoctors.com or by following the unsubscribe instructions in any marketing message.

All formal notices or legal communications from you to the Company must be sent by email to contact@globalconciergedoctors.com and, where required by law, also by registered post to the Company's registered address.

13. Suspension and Termination

13.1 Termination by User

You may deactivate your account at any time by sending a written request to contact@globalconciergedoctors.com. Deactivation will result in the discontinuation of your access to the Platform. Any pending Consultations or obligations at the time of deactivation shall be handled in accordance with the Cancellation Policy.

13.2 Termination by the Company

The Company reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or permanently terminate your access to the Platform for any of the following reasons:

• breach of any provision of these Terms;

• provision of false, inaccurate, or misleading information;

• conduct that the Company determines to be harmful to other Users, HCPs, or the Company's reputation;

• commission of any illegal act in connection with the use of the Platform; or

• non-compliance with Applicable Law.

13.3 Effect of Termination

Upon termination, your right to access the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination (including intellectual property, indemnification, limitation of liability, and governing law) shall continue in full force and effect.

14. Modifications to These Terms

The Company reserves the right to modify these Terms at any time. Any changes will be posted on the Platform with an updated "Last Updated" date. Where changes are material, the Company will provide reasonable notice through the Platform or by email. Your continued use of the Platform following the posting of revised Terms constitutes your acceptance of the changes. It is your responsibility to review these Terms periodically.

15. Privacy and Data Protection

The Company is committed to protecting your Personal Data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and all other Applicable Laws. Our Privacy Policy, available at www.globalconciergedoctors.com/privacy-policy, sets out in detail how we collect, use, store, transfer, and protect your data. By using the Platform, you consent to the data practices described in our Privacy Policy.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

16.2 Jurisdiction

Subject to Clause 16.3, the courts having jurisdiction at Kottayam, Kerala, India, shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.

16.3 Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services, the parties shall first attempt to resolve the same through good-faith negotiation for a period of thirty (30) days from the date on which one party notifies the other in writing of the dispute. If the dispute is not resolved through negotiation within that period, either party may refer the dispute to arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties, or, failing agreement within fifteen (15) days, as appointed by the competent court. The seat and venue of arbitration shall be Ernakulam, Kerala. The language of arbitration shall be English.

17. Miscellaneous

17.1 Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including acts of God, pandemic, epidemic, government action, power failure, cyberattack, internet disruption, or natural disaster.

17.2 Severability

If any provision of these Terms is held to be unlawful, invalid, or unenforceable under Applicable Law, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

17.3 Waiver

No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver is valid only if made in writing signed by an authorised representative of the Company.

17.4 Entire Agreement

These Terms, together with the Privacy Policy and any other policies incorporated herein by reference, constitute the entire agreement between you and the Company with respect to your use of the Platform and supersede all prior oral or written representations and agreements relating to the same subject matter.

17.5 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of the Company. The Company may freely assign these Terms or any of its rights or obligations hereunder in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of its assets, upon notice to you.

17.6 Cookies

The Platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze Platform usage, and improve our Services. By continuing to use the Platform, you consent to our use of cookies in accordance with our Cookie Policy. You may disable cookies through your browser settings; however, some features of the Platform may not function correctly if cookies are disabled.

18. Grievance Redressal

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Company has designated a Grievance Officer. Users may submit grievances using the following contact details:

Grievance Officer: Sony Joseph

Grievance Email: contact@globalconciergedoctors.com

Address: 7/510, 2nd Floor, Vadakel Building, Bharananganam, Meenachil - 686578, Kottayam, Kerala, India

Response Time: The Grievance Officer will acknowledge your complaint within 24 hours and endeavour to resolve it within 30 days of receipt.

19. Contact Information

For any questions, concerns, or feedback regarding these Terms or the Platform, please contact us at:

Global Concierge Doctors Private Limited

7/510, 2nd Floor, Vadakel Building, Bharananganam, Meenachil - 686578, Kottayam, Kerala, India

CIN: U86900KL2025PTC097930

Email: contact@globalconciergedoctors.com

Website: www.globalconciergedoctors.com